ICHA – IncluForms

IncluCare Hospitality Appraisal

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Hotel name *

Country *

Name *

First

Last

Email *

Phone

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Your accessible guest rooms…

Room type or category – advisory

For more information, please go to
www.worldofinclu.com/advisories/#room-cat [opens in new window]

What is the total number of accessible rooms/suites you have in your hotel?

How many are rooms?

Which room category/s?

How many are suites?

Which suite category/s?

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Arrival at hotel

Designated Disabled Parking Bays

Designated Disabled Parking Bays – advisory

For more information, please go to
www.worldofinclu.com/advisories#parking [opens in new window]

Concierge parking

Taxi drop-off point

Distance to closest public car park (metres)

Hotel Entrance

Level or ramped access – advisory

For more information, please go to
www.worldofinclu.com/advisories#level-ramped [opens in new window]

Is the main entrance to the hotel easily identifiable on arrival?

Can wheelchair users access your hotel via the main entrance?

If 'No', where is the alternative wheelchair entrance? *

Is there level access (no steps) from street to the hotel lobby / Reception?

If there are steps, how many?

If steps, is there ramped or lift access into the main lobby / Reception area?

Window / facia manifestation – advisory

For more information, please go to
www.worldofinclu.com/advisories#manifested [opens in new window]

Main entrance door with minimum width of 80cm?

Main entrance door has automatic opening mechanism?

If No, are there door staff / security in attendance 24/7?

Is there a revolving door at the main entrance?

Is this the only means of entrance to the hotel?

Does the revolving door have automatic stopping sensors?

Is all glass in doors / facia of the hotel manifested?

Location of alternative entrance doors

Please describe the location of alternative entrance doors that are used specifically for wheelchair users or guests unable to manage steps and approximate distance from the main entrance.

Will guests using this alternative entrance require assistance?

Seating available close to main entrance?

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Check-in / Registration

Can guests check in remotely with web browser / hotel app?

Lowered counter for wheelchair users or guests of short stature at the Reception counter / Check-in desk?

Seating options in lobby area and close to Reception counter / Check-in desk?

Hearing / induction loops to assist hearing impaired guests fitted at the Reception counter / Check-in desk?

Hearing / induction loops – advisory

For more information, please go to
www.worldofinclu.com/advisories#hearing-loop [opens in new window]

Accessible toilet / washroom located within close proximity to Reception / Check-in area?

Check-in to guest accommodation

Is route from Reception counter / Check-in desk to accommodation step-free and accessible to guests who use a wheelchair?

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Lift / Elevator

Lift / elevator – advisory

For more information, please go to
www.worldofinclu.com/advisories#lift [opens in new window]

Does your hotel have lifts / elevators?

Lift / elevator access to all accessible accommodation floors?

At least one lift / elevator with door width of 800mm when open?

Is the lift / elevator car at least 1000mm wide inside?

Is the lift / elevator car at least 1250mm deep?

Are controls located between 900mm and 1200mm above the car floor?

Are controls located at least 400mm (measured horizontally) from the inside of the door / front wall?

Audible announcements within lift / elevator car?

Braille or raised lettering for floor and emergency information in lift / elevator car?

Lift / Elevator landing to guest accommodation

Landings and corridors to accessible rooms carpeted?

Yes
No
Not applicable

Are these medium / thick pile carpets?

Yes
No
Not applicable

Accessible rooms clearly signposted from Lift / Elevator landing?

Yes
No
Not applicable

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Emergency Evacuation

Personal Emergency Evacuation Plan – advisory

For more information, please go to
www.worldofinclu.com/advisories#peep [opens in new window]

Personal Emergency Evacuation Plans (PEEPs) available to all guests?

All hotel personnel aware of Emergency Evacuation procedures?

Fire refuge on each floor containing designated accessible rooms?

Lift / elevator car available exclusively for use in emergency evacuation?

Yes
No
Not applicable

Evacuation (Evac) chairs located on each floor containing designated accessible rooms?

Yes
No
Not applicable

Hotel personnel trained in use of Evac chairs?

Yes
No
Not applicable

Please select which team members have been trained to use Evac chairs

Housekeeping
Security
Management
Other

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Accessible rooms – access

Are accessible guest rooms available as interconnecting with other guest rooms?

Accessible room door numbers clearly visible?

Accessible room doors unlocked with key card?

Accessible room doors have automatic door opening mechanism?

Accessible room doors have magnetic release mechanism?

Width of accessible room door minimum of 80cm when open?

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Accessible rooms – internal

Bathrooms

Bathrooms – advisory

For more information, please go to
www.worldofinclu.com/advisories#amenities [opens in new window]

Access door / entrance to shower area is a minimum of 800mm?

If door / entrance to shower area is less than 800mm, please give exact measurement…

Shower cubicle / area has a minimum depth of 2000mm?

If minimum depth is less than 2000mm, please give exact measurement…

Roll-in showers (level access without step or threshold)?

Is there a minimum of 735mm clearance under the bathroom vanity unit / sink to allow a guest to sit face on to the mirror?

Sink taps are lever style?

Height adjustable shower heads?

Thermostatic mixer in shower?

Shower head placed in its lowest position when guest arrives?

Shower cream / shampoo dispenser reachable from wheelchair?

Bathtub with grab rails?

Bathtub with transfer seat?

Grab rails by toilet?

Grab rails by shower?

Push button / pull cord alert system?

Is the emergency pull cord always left untied and reaching down to near the floor?

Base of bathroom mirror is no higher than 600mm above the floor?

Toilet paper reachable from toilet?

Beds

Bed height – please measure from top of mattress to floor (cm)

Bed base – advisory

For more information, please go to
www.worldofinclu.com/advisories#bed-base [opens in new window]

Beds have solid bases (hard sides that go down to the floor)?

If 'No', what is the under bed clearance from floor to the base of the bed (cm)?

Sleeping / Living area

Main bedroom area carpeted?

If the rooms are not carpeted, please describe the type of flooring

Carpeted areas are medium / thick pile?

Minimum of 80cms free floor space around the bed?

Bedside push button / pull cord alert controls?

Bedside light switch and other room controls?

System to alert deaf guests in case of an emergency?

Overhead ceiling tracking hoist?

Refrigerator to store medications?

Can a refrigerator for medications be arranged temporarily by the hotel?

Safe positioned at wheelchair user height of 1200mm?

Mini bar positioned at wheelchair user height of 1200mm?

Can room lights be dimmed and brightened by controls accessible to wheelchair users and guests of short stature?

Emergency evacuation instructions located no higher than 1200mm above floor level?

Emergency evacuation instructions available in alternative formats – TV or digital?

Hairdryer in reachable location for wheelchair users?

Desks at wheelchair user height of approximately 760mm?

Closets and storage

Wardrobe without doors or with sliding doors?

Clothes hanger rail at maximum height of 120cm?

Position of closet / clothes rail can be height-adjusted?

Wardrobe shelf accessible from wheelchair?

Closet door and drawer handles easy to grip?

Balcony / Terrace

Balcony / Terrace – advisory

For more information, please go to
www.worldofinclu.com/advisories#terrace-balcony [opens in new window]

Step or threshold from room to balcony / terrace?

Yes
No
N/A – room does not have balcony /terrace

If 'Yes', what is the height of step / threshold (cms)?

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Bars & Restaurants

Level or ramped access to all bars / restaurants?

If 'No', which bars / restaurants are not wheelchair accessible?

Tables in bars / restaurants that have sufficient clearance underneath for wheelchair users to sit comfortably without obstruction?

Tables located conveniently and with barrier-free wheelchair access into and out of restaurant?

Menus available in alternative formats?

Large print
Braille
Menus not available in alternative formats

Accessible WC / washroom located within close proximity to bars & restaurants?

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Carpeting / Surfaces

Which areas of the hotel are carpeted? Tick those that are carpeted…

Checkboxes

Lobby
Reception area
Room floor landings
Guest rooms
Bars
Restaurants

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Service animals / assistance dogs

Are service animals / assistance dogs allowed in your hotel?

If 'Yes', please tell us what provisions have been made for their wellbeing…

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Mobility Aids

Hotel offers or can source from local mobility rental company the following mobility aids

Mobility Aids

Shower / commode chair
Shower stool
Mobile hoist
Toilet seat raisers
Rollators
Walking frames
Profiling beds and pressure mattresses

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Leisure

Spa

Does your hotel offer spa facilities within the hotel property?

Lift / elevator or ramped access to Spa?

Does Spa have a swimming / hydro pool?

If 'Yes', is pool accessible to wheelchair users by hoist or ramp?

Spa treatment rooms accessible to wheelchair users?

Spa changing rooms accessible to wheelchair users?

Spa WC / bathroom accessible to wheelchair users?

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Swimming pools (non Spa facility)

Pool hoists – advisory

For more information, please go to
www.worldofinclu.com/advisories#pool-hoists [opens in new window]

Does hotel offer an indoor swimming pool?

Is indoor pool accessible to wheelchair users by hoist or ramp?

Is there an accessible changing room close to the indoor swimming pool?

Is there an accessible toilet close to the indoor swimming pool?

Does hotel offer outdoor swimming pool?

Is outdoor pool accessible to wheelchair users by hoist or ramp?

Is there step-free access from the main public areas – Reception/lobby to the poolside?

Is there an accessible changing room close to the outdoor swimming pool?

Is there an accessible toilet close to the outdoor swimming pool?

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Gym / Fitness

Does your hotel offer Gym / Fitness facilities within the hotel property?

Lift / elevator or ramped access to Gym / Fitness facility?

Gym / Fitness facility changing rooms accessible to wheelchair users?

Gym / Fitness facility WC / bathroom accessible to wheelchair users?

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Beach

Is your hotel located close to the sea / beach?

Does hotel have a private beach on hotel property?

Lift / elevator or ramped access to beach?

Wheelable matting or firm track across beach?

Dedicated area for disabled beach goers?

Beach changing rooms accessible to wheelchair users?

Beach WC / bathroom accessible to wheelchair users?

Beach beds at heights suitable for wheelchair users?

Aquatic beach wheelchairs to access the sea?

Beach / aquatic chairs – advisory

For more information, please go to
www.worldofinclu.com/advisories#beach-chairs [opens in new window]

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Kids Clubs

Provision for children with reduced mobility, wheelchair users, learning disabilities – advisory

For more information, please go to
www.worldofinclu.com/advisories#provision-children [opens in new window]

Does your hotel have a Kids Club?

Lift / elevator or ramped access to Kids Club?

Staff qualified to provide support for disabled children?

Kids Club changing rooms accessible to wheelchair users?

Kids Club WC / bathroom accessible to wheelchair users?

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Children's Playground Areas

Children’s Playground Areas – advisory

For more information, please go to
www.worldofinclu.com/advisories#adapted-play [opens in new window]

Does your hotel offer children's playground areas?

Accessible to children who use wheelchairs?

Specially adapted play equipment for disabled children?

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Guests with Neuro-divergent requirements

Do you have any special provision for guests with neuro-divergent requirements – Autism, dementia for example?

Yes
No
Don’t know

Specific training for guest-facing personnel?

Calming-Spaces / rooms?

Kids-Club trained staff?

Any other special neuro-divergent provision we should be aware of?

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Training and Education

Disability Awareness Training – advisory

For more information, please go to
www.worldofincclu.com/advisories#dat [opens in new window]

Equality & Diversity Training – advisory

For more information, please go to
www.worldofinclu.com/advisories#ed [opens in new window]

Do all customer-facing staff receive regular disability and inclusion awareness training?

Do all customer-facing staff receive regular emergency evacuation training?

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Information and booking provision

Accessible Accommodation Training – advisory

For more information, please go to
www.worldofinclu.com/advisories#accomm-training [opens in new window]

Accessible room inventory visible and searchable on hotel website?

Can accessible room inventory be booked online?

Do Central Reservations have access to detailed accessibility and inclusion information including images for your hotel?

Is your website designed to meet current W3C web accessibility standards?

Yes
No
Don’t know

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